We always want to make sure you’re satisfied with your purchase! Our 30 day refund policy covers items under the following conditions:
- Items that arrive damaged/defective
- Items that break under reasonable use within 30 days
- Received the wrong item (our error)
Our refund policy does not cover:
- Buyer’s remorse
- Items that break under unintended use
- Receive the wrong item (customer error)
- Missing items due to incorrect address provided
In the event your item is damaged or defective, please send us a photo of the item along with your order number within 30 days of receiving your order. We will be happy to issue a full refund or send out a replacement at no additional cost.
Questions about our refund policy? We’re happy to help. Reach out to us at support@tudboat.com and we’ll get back to you within 24 hrs.